We Got Answers
When will my kit arrive?
Orders ship within 7–14 business days of purchase. Multiple payment options available — pay at checkout, or choose Cash/Credit On Delivery (COD) for Colorado deliveries. We'll email you tracking information as soon as your kit is on its way.
Do you offer free delivery or installation?
Nationwide shipping is available for every Sundrop kit (shipping fees apply, calculated at checkout). If you choose the Ground Mount option and your address is in Colorado, local delivery and installation are free. This applies to Ground Mount only — other mounting options ship nationwide via standard carrier, with fees shown at checkout. All mounting options are available at no additional charge, for both nationwide and Colorado delivery — you only ever pay for shipping, never for which mounting option you choose.
What’s the difference between the Base Kit and the Expansion Pack?
The 600W Base Kit is a complete 600W system — panels, aluminum frame, ground stakes, the microinverter (supports UL 1741 SB), and the cord that plugs into your wall outlet. The 600W Expansion Pack adds two 300W panels (+600W) that link into the Base Kit with a single MC4 connection. The Expansion Pack shares the Base Kit’s microinverter and can’t operate on its own.
How many Expansion Packs can I add?
One per 600W Base Kit: 600W → 1,200W. Most states cap qualifying plug-in solar systems at 1,200W, and the 1200 Pro Complete Kit bundles both in one order. Check your state’s cap before ordering.
Can I plug it into a GFCI outlet?
Yes. Sundrop runs on a standard grounded 120V outlet, including GFCI-protected outlets and circuits — which is what most outdoor and garage receptacles are. The grid-tie microinverter is engineered to run in step with your home’s power and to stop feeding in the instant it loses that reference (unplugged, breaker off, or a grid outage), so under normal operation it doesn’t create the leakage-to-ground or backfeed that trips a GFCI. If a GFCI ever does trip, treat it like any appliance: unplug, press reset, and check the outlet and cord for moisture or damage before plugging back in.
Does the power go to my whole house?
Yes. Sundrop plugs into one ordinary outlet, but the electricity it makes flows back to your home’s main electrical panel and out to whatever is drawing power at that moment — lights, the refrigerator, a laptop charging two rooms away. You don’t wire it to a particular circuit or appliance. Your home uses Sundrop’s power first and pulls the rest from the grid as usual; if Sundrop ever produces more than the house is using, the surplus flows back through the meter (credited or not, depending on your utility).
Do I need an electrician or a permit?
For qualifying installations in participating states, no — that’s the point of the new plug-in solar rules taking effect across a growing list of states. Requirements vary by state, utility, and system configuration, and we’ll publish a plain-English eligibility guide before deliveries begin.
Will it work at my house?
Sundrop is designed for homes with a yard, patio, balcony, or other outdoor space that gets good sun, connecting to a standard grounded 120V outlet. It’s grid-tied, so it offsets your utility usage — it isn’t an off-grid or backup power system. If you’re in an HOA community or renting, check your covenants or talk to your landlord first.
Do I need HOA or landlord approval?
It depends on where you live. Some states’ rules prevent HOAs from banning qualifying plug-in solar systems, but rules differ by state and many covenants still have placement or aesthetic requirements. If you rent, talk to your landlord before installing; a few states (like Maryland and Virginia) include renter protections, but getting your landlord’s OK up front is always the smart move.
Is it safe to plug solar into a wall outlet?
Sundrop uses a grid-tie microinverter that supports UL 1741 SB — the same safety standard governing rooftop solar electronics. It automatically shuts off when unplugged or during a grid outage, and the system is engineered to national electrical code requirements for plug-in solar. Operate it only per the included instructions.
